A&F Customer Satisfaction Survey
Prize winners will be posted here and contacted via email.
HOW DO I TAKE THE SURVEY?
The timeline for the next survey is currently in development. The campus community will be updated when the next survey will be launched with instructions on how to participate!
WHY DO WE SURVEY?
The survey is intended to collect important information that A&F departments need to know (not just “nice to know”) to confidently say they are doing the most mission-critical work. Objective data is needed from customers directly to help prioritize and allocate resources and time. Our departments challenge themselves to continuously improve, asking the questions: “Will what we do today improve the researcher, faculty, student, or administrator experience, and if not, why are we doing it? What are we doing well, what should we do differently?” The Customer Satisfaction Survey helps departments answer those questions.
HOW IS THE SURVEY DATA USED TO BUILD A BETTER CSUF?
Examples of real change based on customer feedback
- Extended Hours
- New Menu Items
- Refreshed Outdoor Areas
- Updated Cleaning Systems for Bathrooms
- New or More Training on Financial Processes
- Changes to Cashiering Processes
- Added Online Chat for Customer Service
These are just a few of the ways the results have helped us prioritize improvements.
See past results here: A&F Survey Results
Note: All surveys are confidential.
We do not know how you answer the survey. We only know if you completed it in order to award prizes.
WHAT CAN I WIN?
Week 1 (Surveys completed March #-#)
- Student Prizes: TBD
- Faculty/Staff Prizes: TBD
Week 2 (Surveys completed March #-#
- Student Prizes:
- Faculty/Staff Prizes:
Cash prizes and awards, including gift cards, received by faculty, staff, and students are taxable and reportable income to the recipient per IRS regulations.
Employee - Reported in W-2 "Wage and Tax Statement" and is subject to federal and FICA withholding based on graduated rates of the fair market value of the prize/award.
Student including Student Employee - Self-reported, unless the total fair market value of the prize received during the year exceeds $600, then reported in 1099-MISC "Miscellaneous Income."
Nonresident Alien Student including Student Employee - Reported in 1042S "Foreign Person's US Source Income Subject to Withholding," regardless of the fair market value of the prize/award.
Prizes/awards are non-transferable and prizes/awards not claimed after 30 days will result in forfeiture.
Frequently Asked Questions
How do I take the survey?
Click on the link provided in the invitation email from the VP Office of Administration & Finance. Enter your CSUF Portal login credentials to access the survey or click on the button above.
Why am I receiving this survey and why is the entire campus surveyed instead of a sample?
All Students, Faculty, and Staff, are invited to provide feedback on campus administrative services to help the Division of Administration and Finance assess the effectiveness of these services. Inviting the entire campus maximizes the chances of getting large enough subsamples to create meaningful recommendations at the department level. Most importantly, it is important for our customers, the entire campus, to have an opportunity to voice their opinion, to provide input, and to have a chance to win a prize.
Which departments are being surveyed?
Faculty, Staff, and Students, will only receive the option to survey departments relevant to their group. 14 administrative service areas/departments are included in this survey:
- Accounting Services & Financial Reporting (ASFR)
- Accounts Payable & Travel
- Administrative Systems
- Cashier's Office
- Contracts, Procurement, E-Business
- CSUF Police Department
- Environmental Health & Safety (EH&S)
- Parking & Transportation Services
- Planning, Design, & Construction
- Resource Planning & Budget
- Sponsored Programs
- Student Business Services (SBS)
- Titan Shops
- VP's Office of Administration & Finance
Are my responses confidential?
Yes. Individual responses are confidential. The survey administrator (in this case UC San Diego) is able to identify the respondent, but this information is not shared with Cal State Fullerton. It remains private.
How long will the survey take to complete?
Each service area/department should take approximately 2-3 minutes to complete. Your progress will be saved so you can complete the survey for other service areas/departments during different times. To re-enter the survey, click on the following link and enter your CSUF Portal login credentials to access the survey: (Survey is closed)
What if I can't finish it all at once?
If you cannot finish the survey all at once, you can return to it at a later time. Click the FINISH LATER button. Your responses and progress will be saved. To re-enter the survey, click on the following link and enter your CSUF Portal login credentials to access the survey: (Survey is closed). Once you hit SUBMIT SURVEY and your survey is submitted, you will not be able to re-enter the survey and make changes.
What should I do if I experience technical problems with the survey?
If you are having technical issues with the survey, do not submit your entire survey. Save your progress, then email firstname.lastname@example.org to notify us of the problem.
How will the information be used?
Executive leadership and department managers will review the results to help identify opportunities for improvement. The results will be released and posted on the survey website to be transparent and show progress toward providing better service to customers.
Will the survey be given again?
Yes, the survey will be conducted annually for the next several years. This is the 5th year.
What is the survey schedule?
Survey Opens: TBD
Survey Closes: TBD
Reminder emails will be sent out TBD