Congratulations to our 2020 Winners! Winners will be contacted via email. Thank you for completing the survey!

Week 1: JBL Portable Bluetooth Speaker -  K. Vo (Student), J. Garcia (Employee)

Week 1: Hydro Flask Bottles - S. Valenzuela, K. Sherman, N. Olmos, K. Chen (Students); C. Jones, D. Ambrosetti (Employees)

Week 2: JBL Portable Bluetooth Speaker -  V. Trieu (Student), J. Baldacci (Employee)

Week 2: Hydro Flask Bottles - J. Gonzalez, J. Dimizio, R. Batshoun, S. Jessup (Students); A. Alizadeh, P. White (Employees)

Grand Prize: ??? (To be announced May 2020)

Customer Satisfaction Survey 2020

HOW DO I TAKE THE SURVEY?

On March 3, you will receive an email from VP Danny Kim with a link to take the 4th annual Customer Satisfaction Survey. You will be asked to enter your CSUF Portal login credentials to access the survey.

You may also access the survey here:

Survey is Now Closed

NEW DATES (adjusted due to COVID-19 campus changes): March 3-April 24

Any questions can be directed to vpadmin@fullerton.edu


HOW DO WE USE THE SURVEY DATA TO BUILD A BETTER CSUF?

Extended Hours, New Menu Items

Refreshed Outdoor Areas, Updated Cleaning Systems for Bathrooms

New or More Training on Financial Processes

These are just a few of the ways we've used the results to help prioirtize improvements.
See past years' results here: A&F Survey ResultsOpens in new window


Note: All surveys are confidential.
We do not know how you answer the survey. We only know if you completed it in order to award prizes.

WHAT CAN I WIN?

 

Student Prizes Faculty/Staff Prizes

Grand Prize

all completed surveys, March 3-April 24, 2020*

  • One Student Winner will receive an Apple Airpod*

  • One Faculty or Staff Winner will receive an Apple Airpod*

Week 1

surveys completed March 3-9

  • One JBL Portable Bluetooth Speaker Winner
  • Four Hydro Flask Bottle (32oz) Winners
  • One JBL Portable Bluetooth Speaker Winner
  • Two Hydro Flask Bottles (32oz) Winners

Week 2

surveys completed March 3-16

  • One JBL Portable Bluetooth Speaker Winner
  • Four Hydro Flask Bottles (32oz) Winners
  • One JBL Portable Bluetooth Speaker Winner
  • Two Hydro Flask Bottles (32oz) Winners

*changed from Knotts Berry Farm tickets due to the campus transition to virtual instruction and work during the COVID-19 situation

Prize/Award Restrictions:
Generally, ALL prizes and awards received by faculty, staff, and students are taxable and reportable income to the recipient per IRS regulations at their fair market value.

University Guidelines:

Employee - Reported in W-2 "Wage and Tax Statement" and is subject to federal and FICA withholding based on graduated rates of the fair market value of the prize/award.

Student including Student Employee - Reported in 1099-MISC "Miscellaneous Income" if the fair market value of the prize/award exceeds $600. 

Nonresident Alien Student including Student Employee - Report in 1042S "Foreign Person's US Source Income Subject to Withholding", regardless of the fair market value of the prize/award.

Prizes/awards are non-transferable and prizes/awards not claimed after 30 days will result in forfeiture.

How do I take the survey?

From March 3 - April 24 (updated due to campus transition to virtual due to COVID-19), click on the following link and enter your CSUF Portal login credentials to access the survey: https://csu-fullerton.satsurvey.org/

What are the survey prizes and when will winners be announced?

Weekly prizes included a JBL Portable Bluetooth Speaker and Hydro Flask Bottles. Winners will be randomly selected each week from two categories: (1) students, and (2) faculty/staff. Participants completing the survey March 3-9, will be entered into the first weekly drawing. Participants completing the survey March 3-16, will be entered into the second weekly drawing. All participants who complete the survey will be entered to win the grand prize, Apple Airpods*. The grand prize will be given after the close of the survey (May 2020). Winners will be posted on satisfaction.fullerton.edu and notified via email. Survey responses are not associated with email addresses.

Why am I receiving this survey and why is the entire campus surveyed instead of a sample?

All Students, Faculty, and Staff, are invited to provide feedback on campus administrative services to help the Division of Administration and Finance assess the effectiveness of these services. Inviting the entire campus maximizes the chances of getting large enough subsamples to create meaningful recommendations at the department level. Most importantly, it is important for our customers, the entire campus, to have an opportunity to voice their opinion, to provide input, and to have a chance to win a prize.

Which departments are being surveyed?

Faculty, Staff, and Students, will only receive the option to survey departments relevant to their group. 20 administrative service areas/departments are included in this survey:

Accounting Services and Financial Reporting (ASFR)
Accounts Payable and Travel
AFIT (Adminstrative Systems)
Campus Dining
Cashier's Office
Contracts, Procurement, E-Business
Custodial Services
Environmental Health & Safety (EH&S)
Facilities Maintenance (Service Center & Physical Plant)
Landscape Services
TSU Food Court Catering
Parking & Transportation Services
Planning, Design, and Construction
Resource Planning & Budget
Sponsored Programs
Student Business Services (SBS)
Sustainability
Titan Shops
University Police
VP's Office of Administration & Finance

Are my responses confidential?

Yes. Individual responses are confidential. The survey administrator (in this case UC San Diego) is able to identify the respondent, but this information is not shared with us. It remains private.

How long will the survey take to complete?

Each service area/department should take approximately 2-3 minutes to complete. Your progress will be saved so you can complete the survey for other service areas/departments during different times. To re-enter the survey, click on the following link and enter your CSUF Portal login credentials to access the survey: https://csu-fullerton.satsurvey.org

What if I can't finish it all at once?

If you cannot finish the survey all at once, you can return to it at a later time. Click the FINISH LATER button. Your responses and progress will be saved. To re-enter the survey, click on the following link and enter your CSUF Portal login credentials to access the survey: https://csu-fullerton.satsurvey.org. Once you hit SUBMIT SURVEY and your survey is submitted, you will not be able to re-enter the survey and make changes.

What should I do if I experience technical problems with the survey?

If you are having technical issues with the survey, do not submit your entire survey. Save your progress, then email vpadmin@fullerton.edu to notify us of the problem.

How will the information be used?

Executive leadership and department managers will review the results to help identify opportunities for improvement. The results will be released and posted on the survey website to be transparent and show progress toward providing better service to customers.

Will the survey be given again?

Yes, the survey will be conducted annually for the next several years. This is the 4th year.

What is the survey schedule?

Survey Opens: Tuesday, March 3, 2020
Survey Closes: Friday, April 24, 2020 (extended due to COVID-19 campus transitions)
Reminder emails will be sent out March 10-11, April 6-7, 9-10 (New Dates)

Questions?

vpadmin@fullerton.edu
657-278-2115


 THANK YOU!
Your input is very important to us.
We use the survey results to help us focus our resources and plans on improvements to campus services.
See how we used previous year's results:
Survey ResultsOpens in new window