Congratulations to our Winners! Winners will be contacted via email. Thank you for completing the survey!

Grand Prize: Student - B. Ha; Faculty/Staff - V. Rosas

Week 2: Students - A. Tekunoff, C. B.; Faculty/Staff - M. Chavez, R. Hernandez

Week 1: Students - S. Briglio, S. Beaty, E. Cha, I, Hendrickson, J. Othman, V. Vasudevan; Faculty/Staff - V. Almanza, M. Orr, A. Hernandez, J. Rodriguez

Survey Banner

HOW DO I TAKE THE SURVEY?

On April 3, you will receive an email from VP Danny Kim with a unique link to take the survey.
The last 5 letters of your survey link is also your unique code. The code can be used to access the survey here:

Take the Survey NowOpens in new window

Can't find your survey email? Contact vpadmin@fullerton.eduOpens in new window  for your code.


How do we use the survey results?
See our 2017 Customer Satisfaction Survey results.Opens in new window


Note: All surveys are confidential.
We do not know how you answer the survey. We only know if you completed it in order to award prizes.
Your unique code helps us organize results by student, staff, and faculty, without giving away your identity.

What can I win?

 

Student Prizes Faculty/Staff Prizes

Grand Prize

(all completed surveys)

  • One Apple Watch Winner

  • One Apple Watch Winner

Week 1

(surveys completed April 3-9)

  • Four Hydro Flask Bottles (24oz) Winners

  • Two $30 Titan Gift Card Winners 

    (accepted at Titan Shops & Campus Dining)

  • Two Hydro Flask Bottles (24oz) Winners

  • Two $30 Titan Gift Card Winners 

    (accepted at Titan Shops & Campus Dining)

Week 2

(surveys completed April 3-16)

  • Two $30 Titan Gift Card Winners

    (accepted at Titan Shops & Campus Dining)

  • Two $30 Titan Gift Card Winners 

    (accepted at Titan Shops & Campus Dining)

Prize Restrictions:
Per IRS Regulations, all incentives (including Titan Tender) received by faculty, staff, and students are considered taxable reportable income and will be reported to the State Controller's Office (University Employees) and the IRS at their fair market value. For current employees, tax deductions will be reflected on monthly payroll checks following the date incentives are disbursed. Prizes are non-transferable. All prizes will be processed and distributed April-May 2018. All reportable taxable income will be recorded in May 2018 payroll, and recorded as a taxable income in 2018. Student award recipients who are not employees will have the reportable taxable income reported as a cash or fair market value award on their 2018 Form 1098-T. Winner will be contacted via email in April-May 2018 to complete distribution and the required documentation. Prizes not claimed by May 2018, will result in forfeiture.

How do I take the survey?

On April 3, you will receive an email invitation with a link that will take you to the survey page. Also, the last 5 letters in your link is your unique access code which can be used to access your survey here:https://csu-fullerton.satsurvey.org/

What are the survey prizes and when will winners be announced?

Weekly prizes include Hydro Flask bottles and $30 Titan Gift Cards (redeemable at on-campus dining locations and Titan Shops). Winners will be randomly selected each week from two categories: (1) students, and (2) faculty/staff. Participants completing the survey April 3-9, will be entered into the first weekly drawing. Participants completing the survey April 3-16, will be entered into the second weekly drawing. The earlier you complete the survey, the greater your chances are to win. All participants who complete the survey will be entered to win the grand prize, an Apple watch. A total of two Apple watches will be awarded with one given to a student and another to faculty/staff. The grand prize will be given after the close of the survey (April 20). Winners will be posted on satisfaction.fullerton.edu and notified via email. Survey responses are not associated with email addresses.

Why am I receiving this survey?

Students, Faculty, and Staff, are invited to provide feedback on campus administrative services to help the Division of Administration and Finance assess the effectiveness of these services.

Which departments are being surveyed?

Faculty, Staff, and Students, will only receive the option to survey departments relevant to their group. 20 administrative service areas/departments are included in this survey:

Accounting Services and Financial Reporting (ASFR)
Accounts Payable and Travel
Administration and Finance IT (AFIT)
Campus Dining
Cashier's Office
Construction, Planning, & Design
Contracts, Procurement, E-Business
Custodial Services
Environmental Health & Safety (EH&S)
Facilities Maintenance (Service Center & Physical Plant)
Landscape Services
OC Choice Catering
Parking & Transportation Services
Resource Planning & Budget
Sponsored Programs
Student Financial Services (SFS)
Sustainability
Titan Shops
University Police
VP's Office of Administration & Finance

Are my responses confidential?

Yes. Individual responses are confidential. The survey administrator (in this case UC San Diego) is able to identify the respondent, but this information is not shared with us. It remains private.

How long will the survey take to complete?

Each service area/department should take approximately 2-3 minutes to complete. Your progress will be saved so you can complete the survey for different units in multiple sittings. Save your original survey email from VP Danny Kim to re-enter the survey.

What if I can't finish it all at once?

If you cannot finish the survey all at once, you can return to it at a later time. Click the FINISH LATER button. Your responses and progress will be saved. Be sure to keep your original survey email to re-enter the survey. Once you hit SUBMIT SURVEY and your survey is submitted, you will not be able to re-enter the survey and make changes.

What should I do if I experience technical problems with the survey?

If you are having technical issues with the survey, do not submit your entire survey. Save your progress, then email vpadmin@fullerton.edu to notify us of the problem.

How will the information be used?

Executive leadership and department managers will review the results to help identify opportunities for improvement. The results will be released and posted on the survey website to be transparent and show progress toward providing better service to customers.

Will the survey be given again?

Yes, the survey will be conducted annually for the next several years. This is the 2nd year.

What is the survey schedule?

Survey Opens: Tuesday, April 3, 2018.
Survey Closes: Friday, April 20, 2018. 
Reminder emails will be sent out April 10 and April 17, 2018.

Questions?

vpadmin@fullerton.edu
657-278-2115


 THANK YOU!
Your input is very important to us.
We use the survey results to help us focus our resources and plans on improvements to campus services.
See how we used last year's survey results to make positive changes: 
2017 Survey ResultsOpens in new window